Administrators, IT
Professionals
Start with the Applications
Series
Dynamics CRM Training
Roadmap
Developers,
Designers, Business Analysts
8525 Prepares for Customizing CRM 3.0 –
Exam 30-422
Sales & Marketing
Services Management &
Scheduling
8526 Prepares for CRM 3.0 Install & Config. –
Exam 30-421
Course 8521 – 1
day
Sales Management
Learn to manage leads and opportunities, accounts and contacts, and the
CRM sales process
Course 8522 – 1 day
Marketing Automation
Plan
and design marketing
tasks like campaigns
and manage follow-up
efforts; maximize
marketing effectiveness
Course 8523 – 1
day
Services Management
Learn the basics of CRM services management: contracts, cases, knowledge base, and queue management
Course 8524 – 1
day
Services
Scheduling
Advanced services concepts and automation: service definition, and scheduling/services administration
Course 8525 – 3
days
Customizing Dynamics CRM
The fundamentals of customizing CRM: custom entities, customizing
forms, developing workflows
Course 8526 – 3
days
Installation & Configuration
Learn
to install and configure Dynamics CRM and related components such as Exchange, E-mail router, and Outlook client
Course 8531 – 3
days
Extending CRM with Visual
Studio.NET
Advanced
customizations and
extensions -- for Developers,
requires experience
with VS.NET & 8525
or equivalent knowledge
Course 8529 – 2
days
CRM Administration
Plan, develop, apply administrative tasks within Dynamics CRM,
maintenance and troubleshooting CRM installations
Application Series Prepares for CRM Applications – Exam 30-423
